12 Work from Home Customer Service Jobs

The average salary in the U.S is around $40,000 per year, but some management roles pay as high as $90,000! CallMiner is seeking a remote customer success director to join its account management team. For this role, you’ll be working with assigned customers to drive speech analytics programs that help improve their businesses. To be successful, you’ll need to develop strong relationships throughout different levels of the organization, ranging from customer-facing employees to upper management executives.

• It’s also important to remember that networking is a two-way street.
• Employees, meanwhile, give up some of the freedom that can make these jobs attractive.
• An enablement content specialist works behind the scenes to provide customer service employees with the resources needed to create delightful customer experiences.
• Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.
• Reps get to choose the type of company they want to work with and whether to represent just one company or several.

Leverage the tips on this list to see if it’s right for you, and visit the companies that offer these positions and begin applying for your future position. CommentSold is a commerce platform that connects retailers with buyers. In this role, you’ll resolve customer complaints and troubleshoot problems that occur on the software. As a chat-specific position, you’ll need strong writing skills and experience working in a fast-paced environment to be successful. Now that you know about all the work-from-home customer support positions, let’s look at some job openings from real companies that you can consider applying for.

How to Get a Customer Service Job

For instance, you can find an open customer success lead position at SkillShare. Your main responsibility for the job is to troubleshoot issues and support customers with any inquiries they might have. Learn how to get a remote customer service job, the required skills, experience, and qualifications, as well as how to search for one. Along the same lines as the tip above, consider your schedule and availability. Remote customer service jobs are often available in a variety of shifts, such as overnight shifts, late night or early morning hours, weekends, or the traditional 9-to-5 schedule. Some customer service jobs will have a strict schedule, some may let you be flexible with your hours, and some may require you to be on call for when extra assistance is needed.

You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. Consider asking your employer to test a hybrid work schedule first. Customer service positions vary in requirements, but generally, https://remotemode.net/blog/what-is-remote-customer-service-exactly/ they are entry-level positions requiring few qualifications and minimal experience. Below is a rundown of the credentials you need to gain a remote customer service position. Remote customer service jobs are available in a wide variety of industries.

Find a Remote Job in Customer Service

Since this position is restricted to different forms of virtual communication — from phones to email to live chat to social media — you can handle it from any remote location. It may even be easier to hit your quotas when working from home. Many industries offer https://remotemode.net/ remote customer service agent positions, including retail, government, financial services, call centers, and insurance. In addition to offering remote options, employers hiring for remote customer service jobs often offer part-time and flexible schedule options.

You may be able to utilize a space in your kitchen, attic, a large closet, or a nook area if you’re the only one home. We’ve built a tool to help you discover all of the remote jobs that never get advertised. Ticking a country here will show you remote jobs that can be done from this country. Moreover, while few freelance platforms will pay by the hour for training, some offer education “stipends” that compensate workers for at least a portion of the time spent. Want to work around an irregular school schedule — or small kids?

Create job alert

As a telephone research interviewer, you call customers on behalf of companies and conduct a research survey about their experiences over the phone. You’ll aggregate responses that will then provide valuable insights about your customers. As it occurs entirely over the phone, it’s easy for a telephone research interviewer to work from home. While this position is usually in-office, it can easily be made remote as conversations can occur over the phone, via email, or even video conferencing.